{"id":8220,"date":"2020-06-11T11:56:12","date_gmt":"2020-06-11T10:56:12","guid":{"rendered":"https:\/\/www.prodpad.com\/?post_type=pp_customer_story&p=8220"},"modified":"2022-10-24T13:38:40","modified_gmt":"2022-10-24T12:38:40","slug":"15five","status":"publish","type":"pp_customer_story","link":"https:\/\/www.prodpad.com\/customer-stories\/15five\/","title":{"rendered":"15Five"},"content":{"rendered":"\n

One of 15Five\u2019s core values is to keep things simple. \u201cWe believe that there is often a simpler way to doing almost anything,\u201d says Priscilla Zorrilla, Customer Success Manager at the company.<\/p>\n\n\n\n

That belief is central to\u00a015Five<\/a>\u2019s business: Their product helps managers manage their relationships with employees through surveys, 1-on-1s, peer recognition and feedback in a simple weekly check-in.<\/p>\n\n\n\n

I take every single piece of feedback and put it in ProdPad. When I say I\u2019m going to share something with the product team, that\u2019s me putting it into ProdPad. Every customer I talk to does have a voice.<\/p><\/blockquote>\n\n\n\n

Customer feedback<\/a> has always been at the center of product decisions at 15Five. But with ProdPad, Priscilla is now able to track what\u2019s on the roadmap, communicate what ideas are being considered and being developed at the company.<\/p>\n\n\n\n

She\u2019s also able to track which customers wrote in with a particular request and let them know when they\u2019ve solved that problem.<\/p>\n\n\n\n

Here\u2019s how Priscilla stays on top of what\u2019s coming down the pipeline at her company.<\/p>\n\n\n\n

Tag and organize customer feedback<\/h3>\n\n\n\n

Priscilla collects customer feedback<\/a> in ProdPad, where she groups similar feedback and requests using tags.<\/p>\n\n\n\n

This gives her a running list of everyone who has expressed a certain problem.<\/p>\n\n\n\n

\u201cI take every single piece of feedback and put it in ProdPad. When I say I\u2019m going to share something with the product team, that\u2019s me putting it into ProdPad. Every customer I talk to does have a voice,\u201d she says.<\/p>\n\n\n\n

That\u2019s no exaggeration. The product team dives into these customer comments to help them understand customer problems. Customer feedback in ProdPad is where the product discussion starts.<\/p>\n\n\n\n

Share product roadmap updates with customers<\/h3>\n\n\n\n

The 15Five co-founders get together in a room once a week to comb through customer feedback. They use ProdPad to pull out the insights they need as they decide what to prioritize next:<\/p>\n\n\n\n