{"id":77691,"date":"2022-02-09T14:20:10","date_gmt":"2022-02-09T14:20:10","guid":{"rendered":"https:\/\/www.prodpad.com\/?post_type=pp_integration&#038;p=77691"},"modified":"2022-09-02T09:53:47","modified_gmt":"2022-09-02T08:53:47","slug":"intercom","status":"publish","type":"pp_integration","link":"https:\/\/www.prodpad.com\/integrations\/intercom\/","title":{"rendered":"Intercom"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-intercom-feedback-integration\">Intercom Feedback Integration<\/h2>\n\n\n\n<p>Your customer-facing teams regularly hear about the problems being faced by your users, but those insights don\u2019t always make it to the ears of the product team. Each one of those insights is a potential opportunity for product improvement, it\u2019s essential that they are part of the mix when the product team is deciding what to focus on next.<\/p>\n\n\n\n<p>Don\u2019t worry, ProdPad is here to help! ProdPad\u2019s Intercom integration allows customer feedback to flow directly to the product team so that they can identify the opportunities that are most likely to lead to product success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-sure-you-know-what-your-customer-teams-are-hearing\"><strong><strong>Make sure you know what your customer teams are hearing<\/strong><\/strong><\/h2>\n\n\n\n<p>Increase your understanding of what your customer-facing teams are hearing by automatically pushing <a href=\"https:\/\/www.prodpad.com\/features\/customer-feedback\/\">customer feedback into ProdPad<\/a> when it\u2019s flagged as feedback in Intercom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-keep-your-customer-contact-details-up-to-date\"><strong>Keep your customer contact details up to date<\/strong><\/h2>\n\n\n\n<p>Align contacts and companies between Intercom and ProdPad. Give the product team as many opportunities for product discovery as possible by ensuring they have the most up-to-date contact information for their important research activities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-import-existing-feedback\"><strong>Import Existing Feedback<\/strong><\/h2>\n\n\n\n<p>Start spotting the biggest opportunities straight away by pulling historic data from Intercom into ProdPad\u2019s customer feedback module. Use <a href=\"https:\/\/www.prodpad.com\/features\/productivity-and-collaboration\/dotbot-ai\/\">ProdPad\u2019s smart AI assistance<\/a> to analyze feedback and identify themes for further investigation and use market insights to validate your product teams ideas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Send customer feedback to flow directly to the product team and identify the opportunities for product success.<\/p>\n","protected":false},"menu_order":18,"template":"","meta":{"_acf_changed":false,"pp_integration_meta":{"icon":"https:\/\/www.prodpad.com\/wp-content\/uploads\/2022\/02\/intercom-2.svg","color1":"#333333"}},"marketplace":[],"pp_uni_tag":[],"class_list":["post-77691","pp_integration","type-pp_integration","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Intercom Integration | Send customer feedback to 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