{"id":3408,"date":"2015-06-23T15:55:48","date_gmt":"2015-06-23T14:55:48","guid":{"rendered":"http:\/\/www.prodpad.com\/?p=3408"},"modified":"2022-12-14T15:54:03","modified_gmt":"2022-12-14T15:54:03","slug":"collect-user-feedback","status":"publish","type":"post","link":"https:\/\/www.prodpad.com\/blog\/collect-user-feedback\/","title":{"rendered":"Send User Feedback Straight to ProdPad"},"content":{"rendered":"\n

At ProdPad we love getting feedback and understand how it can help shape the direction and priorities of your product as it comes to life…because it would be ironic if we didn’t. \ud83d\ude42

And boy, do we know feedback. Over the past couple of years ProdPad itself has been shaped by customer\u00a0feedback, and suggestions and comments from our users continue to inform development and help us prioritize our roadmap<\/a>.

Consequently the Customer Feedback<\/a> module is one of my favorite ProdPad features, and as Head of Customer Success, probably the one feature I use the most day in and day out.<\/p>\n\n\n

\n
\"Add<\/figure>\n<\/div>\n\n\n

The Customer Feedback module in itself contains a form which any team member can use to input feedback received from clients.
You can set up the form fields to collect necessary details, including a client’s email address, so you can easily reach back to the client for a follow up.

While we do have a CSV bulk upload option available, manually creating\u00a0lists for upload\u00a0soon becomes a tedious and time-consuming job. Wouldn’t it just be easier if you could hook up a form directly to the ProdPad form, and have all feedback uploaded automatically? Well guess what?\u00a0You can! There’s lots of ways you can do this, depending on your preferred feedback platform.<\/p>\n\n\n\n

The Zapier Connection<\/h3>\n\n\n\n

Zapier<\/a> is a neat little tool that allows you to hook up any two API’s. One app acts as the trigger and the other as an action.\u00a0At ProdPad,\u00a0we use this system to push all\u00a0customer feedback that comes through to Zendesk, Slack, and ProdPad, ensuring nothing falls through the cracks.<\/p>\n\n\n\n

Here’s how we did it:<\/h2>\n\n\n\n

TypeForm to\u00a0Slack<\/strong><\/h3>\n\n\n\n

This one is pretty simple. TypeForm<\/a> is the trigger, Slack is the action. All feedback is posted to one of our Slack channels automatically upon submission.<\/p>\n\n\n\n

TypeForm to Zendesk<\/strong><\/h3>\n\n\n\n

This setup is a bit more complicated. You will need to set up a specific view within Zendesk that pushes all feedback there. Because you cannot select a specific channel for this type of submission, we have it set up to detect a comment string within the form that will automatically tag it (for reporting purposes) and send it to the ‘feedback’ view within our Help Desk.<\/p>\n\n\n\n

Zendesk to ProdPad<\/strong><\/h3>\n\n\n\n

Once the piece of feedback has been tagged, we use that tag to push it over to ProdPad directly. Zapier allows you to map fields, so we have each field required to complete the ProdPad form with as much detail as possible. (Find a more detailed look at creating your Zendesk-ProdPad Zap\u00a0here<\/a>.)<\/p>\n\n\n\n

Keeping a clean feedback backlog<\/h2>\n\n\n\n

Once a week, I go through the feedback requested, add all appropriate tags, and link it to the relevant ideas. This is the leanest way to keep our backlog clean and\u00a0helps our team understand\u00a0which ideas are the most wanted. Happy backlog, happy clients!

Have you tried any of these techniques for managing your customer feedback? Let us know in the comments. You’ll also find lots more tips and tricks right here in our blog, or for specific how-to guides check our Help Center<\/a>!

This is the first blog in our new series: Andrea Says, written by ProdPad\u00a0Head of Customer Success, Andrea Saez. Each Andrea Says post is dedicated to a using a specific feature of ProdPad\u00a0that will save you time, energy, and have your whole team working efficiently\u00a0and collaboratively, building products your users love.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

At ProdPad we love getting feedback and understand how it can help shape the direction and priorities of your product as it comes to life…because it would be ironic if…<\/p>\n","protected":false},"author":10,"featured_media":3427,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6,8],"tags":[53,226,244,267,268],"pp_uni_tag":[],"class_list":["post-3408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success","category-prodpad-news","tag-customer-feedback","tag-slack","tag-typeform","tag-zapier","tag-zendesk"],"acf":[],"yoast_head":"\nSend Customer Feedback Straight into ProdPad | ProdPad<\/title>\n<meta name=\"description\" content=\"We love getting customer feedback to shape our product - but it's easier to collect feedback straight into ProdPad.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodpad.com\/blog\/collect-user-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Send Customer Feedback Straight into your ProdPad accoun\" \/>\n<meta property=\"og:description\" content=\"At ProdPad we love getting feedback and understand how it can help shape the direction and priorities of your product as it comes to life...because it\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.prodpad.com\/blog\/collect-user-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"ProdPad\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ProdPad\/\" \/>\n<meta property=\"article:published_time\" content=\"2015-06-23T14:55:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-14T15:54:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.prodpad.com\/wp-content\/uploads\/2015\/06\/Facebook-UserFeedback.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Andrea Saez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Send Customer Feedback Straight into your ProdPad accoun\" \/>\n<meta name=\"twitter:creator\" content=\"@dreasaez\" \/>\n<meta name=\"twitter:site\" content=\"@prodpad\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andrea Saez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Send Customer Feedback Straight into ProdPad | ProdPad","description":"We love getting customer feedback to shape our product - 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